My Account

Personal Information

• I need to change my password. How can I do that?
• My profile is set to the wrong gender! How do I change it?
• My account email address needs to be updated. How do I do that?
• I need to change or update my name. How do I do that?
• I need to update my profile information. How do I do that?
• I forgot my password. How do I access my account?

Gifted Subscriptions

• How can I resend the gift subscription email to my gift recipient?
• How can I view the details of a gift subscription that I purchased?
• I want to send Scentbird as a gift. What’s the best way to do that?
• How do Gift Subscriptions work?

Product Reviews

• How can I view the products that I've rated?
• How can I see all of the product reviews I’ve written?

Billing Information

• How do I update my shipping address?
• How do I update my billing information?

Manage Subscription

• How can I view or change my subscription plan?
• How can I view or change my subscription frequency?
• I need a break. Can I skip a few months?
• What are my subscription options?

Order History

• How can I view my eCommerce / à la carte history?
• How can I view my subscription order history?

My Account

• How do I choose my fragrance?
• How do I receive scent recommendations?