General

General

• I am having trouble with the website. What should I do?
• What is Scentbird?
• How much does a Scentbird subscription cost?
• Can you please explain the process from payment to shipment?

Membership & Subscribing

• What is the queue and how does it work?
• I want to sign up for a subscription! Are there any extra fees?
• What are my subscription options?
• I just signed up! What do I do next?
• How do I upgrade my plan?
• How do I improve my scent recommendations? Why should I rate fragrances?

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Shipping & Tracking

• Where does Scentbird ship?
• I just placed an order! When will it ship?
• How do I track my order?
• Will my Scentbird subscription fit in my mailbox?
• Do I have to sign for my Scentbird delivery?
• I haven’t received my Scentbird yet. What’s going on?

Billing & Payment

• When can I expect to be billed for my subscription?
• I’m ready to place an order. When will I be charged?
• What forms of payment can I use?

My Account

• Is there a phone number for Scentbird?
• How do I choose my fragrance?
• How do I receive scent recommendations?
• I need to update my profile information. How do I do that?
• What should I do about a missing or damaged product?

Referrals & Promotions

• I’ve heard good things about your referral program. Tell me more!
• How does the standard Scentbird coupon work?
• What is your promotion code policy and how do they work?
• I don't think my promo code is working properly. What should I do?

Gifts

• I want to send Scentbird as a gift. What’s the best way to do that?
• How do Gift Subscriptions work?
• How do Gift Sets work?
• How do I buy extra fragrance cases?
• How far in advance can I order a gift subscription?

Returns

• I’m having second thoughts. Can I return my order?
• Can I return my Scentbird subscription?