Q: What are the steps to request an account deletion on the Scentbird iOS or Android app?
A: To request an account deletion, follow these steps:
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Sign into your Scentbird app.
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Navigate to the 'Account' tab.
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Tap on 'Personal Details'.
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Scroll to the bottom and select the 'Submit Account Deletion Request' option.
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Confirm your request when prompted.
Q: What happens after I confirm my account deletion request from the app?
A: Once you confirm the deletion request, you will receive an email from Scentbird. This email will ask you to confirm the request one last time.
Q: How long does it take for my account to be deleted after I submit the request?
A: The time frame for account deletion may vary and can take up to 30 days.
Q: Will I be able to reactivate my account after submitting a deletion request?
A: Should your account be deleted, you have the option to create a new account. However, reactivating the same account is not possible.
Should you require additional support or have inquiries about account deletion, don't hesitate to contact our dedicated Customer Experience Team. You can reach out by submitting a request through the support widget located at the bottom right corner of our site.