Can you please explain the process from payment to shipment?

Of course! 

First Month:

You’ll be billed for your first Scentbird with your initial purchase.

Your first Scentbird package should ship from our facility within a few days of your subscription order, though delivery times may vary due to the great care we put into delicately packaging each fragrance. Just remember to choose your first scent within 12 hours of placing your order.

And don't worry -- you can always move around your queue if something new catches your eye, but make sure to do so before the 5th of next month, which is our recurring queue lock-in deadline starting with your second scent.

After the First Month:

By the second month, all subscribers fall on our regular billing and shipping cycle, meaning that you’ll be billed on the 5th of each month and can expect your package to ship around the 3rd week of the month and arrive at your doorstep 7 to 10 days later. If for some reason your payment is blocked on the 5th but works when we attempt again later in the month, your shipment will leave our facility around the end of the month.

Shipping and Tracking:

Once your order leaves our warehouse, you will receive an email notification of its shipment along with a tracking number to help you monitor delivery progress.Your tracking number is also accessible online from your Scentbird account.

For users in the mid-month shipping batch, tracking information is typically sent to your email by the end of the 3rd week of the month, while users in the end-of-the-month shipping batch will usually receive their tracking information before the next month begins.

Because we ship in batches and work hard to customize each order according to the fragrance you’ve selected, delivery time may vary. In addition, because our fragrances are considered Hazardous Materials, there may be delays in ground shipping.

Please note that if you sign up for a multi-month subscription, you’ll be billed upfront for the entire length of the subscription.

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