Due to increased volume, new and existing subscribers may experience an additional 3 days of processing. Once your order has been shipped, we'll send over an email with tracking details.
We’ll email your tracking info over as soon as your order has shipped! Your tracking number is also accessible online in your order history or in our mobile app by navigating to Account ⇢ Order History.
First Month / First-Time Customer:
Your first order ships from our facility within 5 business days and is typically delivered by the post office within 10 days of your subscription order. Just remember to add your first item to your queue within 12 hours of placing your order!
After the First Month:
By the second month, recurring subscribers can expect their package to leave our fulfillment center 5 business days after you are billed. If payment is unsuccessful on your scheduled billing date, we'll make a few more attempts throughout the month. Your order will be on its way to you within 5-7 business days after payment is received.
One-time Purchases / eCommerce
One-time purchase orders (including full-size fragrance bottles, gift sets, etc.) typically leave our fulfillment center 5 to 7 business days after purchase. Please note that if you are an active subscriber, any extra case purchases will ship with your next subscription order.