What should I do about a missing or damaged product? We offer replacements or store credit for damaged and missing products within 30 days of the original ship date – just contact us! Unfortunately, we’re unable to offer cash returns at this time. Related articles I haven’t received my Scentbird yet. What’s going on? Can you please explain the process from payment to shipment? Can I return my Scentbird subscription? I need to update my profile information. How do I do that? How do I receive scent recommendations?